FAQs
About the Brand
Q: What is Luka?
Luka is an Egyptian women's fashion brand specializing in premium everyday basics that combine comfort, quality, and timeless style.
Products
Q: What makes Luka basics different?
Our pieces are crafted from soft, premium fabrics with full double-layered construction for lasting comfort and quality.
Q: Are the fabrics breathable?
Yes, all our fabrics are breathable with comfortable stretch, designed for everyday wear in all seasons.
Shipping & Delivery
Q: How long does delivery take?
Within 3–5 business days for Cairo and Giza, and 5–8 business days for other governorates. Learn more.
Q: How are shipping fees calculated?
Shipping fees are calculated at checkout based on your selected governorate. Learn more
Q: Can delivery times vary?
Yes, delivery may take slightly longer during peak periods or sales seasons.
Returns & Exchanges
Q: Can I return or exchange an item?
Yes, you may return or exchange your item at the time of delivery only. Learn more.
Q: What happens after the courier leaves?
Once the courier leaves, we are unable to process any return or exchange requests. Learn more.
Q: Are there any fees for returns?
Only the shipping fees apply for returned items.
Payment
Q: What payment methods are available?
We accept Cash on Delivery (COD), so you can pay when you receive your order.
Q: Can I try my item before paying?
Yes, you are welcome to inspect and try your item upon delivery before making your final decision.
Support
Q: How can I reach customer support?
We are here to help if you need assistance please contact us at bylukaeg@gmail.com.
We’re here to help
Have an urgent question? Our Customer Service agents are just one click away—chat with us now.
Contact us Instagram
